A perfect duo does exist at least in the foodservice industry. Regardless of your restaurant concept, equipping your back-of-house (BOH) using a kitchen display system (KDS) is a massive element in boosting your kitchen efficiency and operational quality.
A far cry from the very fundamental paper ticketing systems, a KDS integrates directly with the Restaurant POS Systems, capturing order info in real time and displaying it digitally for kitchen employees to execute. The electronic process is simply a better optimized and highly effective way to control and increase workflow in your restaurant.
Let’s take a close look at the top advantages restaurateurs see when they employ a touchscreen display system in their operations. We’ll concentrate on the time and costs saved, greater performance visibility, and simplified communications. These are value points you are not likely to want to pass up.
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Going Green and Saving $$
At about $50 per case, printer paper costs add up fast. In actuality, restaurants average one or two cases of paper weekly depending on the amount of printers being used. There are some obvious advantages to going digital and eliminating the need for paper tickets. Not only will you eliminate your need for paper rolls, but you will also make a positive effect on the environment, while reducing the burden on your wallet.
Knocking out your dependence on paper tickets will significantly decrease your operational costs annually. Although replacing your printer completely might be somewhat more challenging for table service restaurants, implementing a KDS and having it work in tandem with a printer remains beneficial from a kitchen efficacy standpoint.
“You factor in the cost of a kitchen screen and it is a no-brainer so far as saving the money,” states Jay Gillespie, Revel’s senior product owner. In addition to being intimately familiar with Revel’s product offerings, Gillespie can talk to his years of experience in restaurant management. He knows well the challenges and costs related to kitchen operations.
Improving Kitchen Efficiency
Having a KDS, you have complete visibility of your orders from placement to fulfillment. Color coding tickets and food items optimizes the turn-time for each purchase. Colours indicate how long an order has been outside, alerting your employees immediately when an item requires immediate attention. Utilizing this in combination with the training times feature in your KDS can seriously up your BOH game. As a bonus, analytics from the KDS will show you just how long to allow for cooking in your different menu items.
“View food, make meals, sell food” is your motto Gillespie describes for an extremely efficient kitchen. “Your kitchen staff and the folks behind the line ought to be focusing on simple things: seeing it, which makes it, and getting it from the window.”
By way of instance, seeing 60 chicken wings on a display will be much easier to digest and faster to do than referencing 6 individual tickets for 10 wing orders. Let’s say you have a side of fries for every purchase. A KDS permits you to set notifications 10 minutes after your wings go up, saving your line cooks from needing to time that themselves out. Now that is an improvement in kitchen efficiency!
Laura Ewing, director of franchise operations at Bahama Bucks, clarifies the strains and problems she experienced before obtaining a KDS. “With the KDS, Revel has enabled us to remove the paper trail. The receipts would get lost or get wet, resulting in lost orders and total disorganization, and support suffered because of this.” Forgotten or late orders are unavoidable when running a restaurant. But adopting a system which could notably cut back on human mistakes means better quality food and customer satisfaction.
Gleaning Data Insights
With your KDS, you will have the ability to access a range of metrics and reports. These will provide you tremendous insight into your kitchen operations. You may access data points for the speed of your own kitchen operations. These include order fulfillment time by day, hour, or personnel.
These data points illuminate the areas of operation that require further improvement. They also provide insights on how to enhance workflow processes. Leverage these insights to enhance how you plan for your waitlist or bookings. Pinpoint which team members may need extra training. You could also use this information to identify the hours if you will need to staff more workers.
With complete integration into your own operations, a KDS knocks out the need for further manual work. If your restaurant uses online ordering, gone are the days of re-ringing each incoming order in your point of sale (POS) system. You may configure delivery and catering orders to appear on the screens 30 minutes before they’re due for drop-off. This reduces unnecessary mess and confusion to your cooks.
Likewise, if you run a large restaurant with unique stations, you can track your orders into the appropriate place (i.e salad bar, grill, to-go, etc.) cutting back on time involving food preparation and delivery.
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