If you have shopped around for restaurant POS hardware or do so now, you have no doubt weighed the advantages and disadvantages of capacitive touchscreen technology and resistive touchscreen technology. But here is another thing to think about: A capacitive touchscreen has a powerful potential to genuinely benefit your restaurant. Let’s review the basics of capacitive touchscreen technology and explore the benefits it can afford to your foodservice operation.
Capacitive Touchscreen Technology 101
A capacitive touchscreen consists of 2 layers of glass, coated with iridium tin oxide or a different sort of conductor agent. When a human finger makes contact with the display, the conductor agent causes a change in the electrostatic field. This informs the touchscreen system precisely which area, amount, or icon on the screen was touched.
Capacitive Touchscreen Benefit: Durability
A capacitive touchscreen is durable enough to resist the rigors of demanding restaurant surroundings. By way of instance, even with very heavy usage –as is probably the case in busy establishments of all types –the often tapped areas on a capacitive touchscreen normally do not start to break down and become unresponsive.
Similarly, it’s not uncommon for restaurant employees to try to run a touchscreen-based POS terminal or kitchen display system with something aside from their finger, or to accidentally tap the glass too hard, or drop a mobile POS device. Any scratching, piercing, or cracking of a capacitive touchscreen which results from inappropriate or excessive pressure on the glass or a collapse to the floor won’t affect its operation.
Capacitive Touchscreen Benefit: Fewer Order and Transaction Errors
Order mistakes can cost restaurant operators enormous money. Errors that occur when transactions are being rung up can have an identical negative effect on the bottom line.
But using a capacitive touchscreen set up, order error rates fall, and order accuracy increases. Transaction accuracy improves as well.
How can this happen? For starters, the screen on a capacitive touchscreen has a greater level of contrast than the screen on another kind of touchscreen. The sharpness and brightness of a capacitive touchscreen display make the icons and buttons on it a lot easier to read. This means servers are somewhat more likely to properly input orders and transaction information the first time around.
Additionally, there’s very little leeway for a capacitive touchscreen to translate input inaccurately. So again, the potential for mistakes –if in customer order or transaction detail–is diminished.
Capacitive Touchscreen Benefit: Reduced Order Throughput Time
As stated earlier, a capacitive touchscreen provides increased sensitivity to enter, so it reacts to touch nearly instantly. Its high level of picture contrast means employees spend little if any time looking for the icon or button that matches the information that they are attempting to enter into the system. Consequently, orders can be entered into your restaurant’s system not only more accurately, but quicker, too.
A capacitive touchscreen might not be perfect for every restaurant. However, for most, the plethora of tangible advantages outweigh any disadvantages it might present.
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