Though some features we mention might not apply to your organization, they are the most frequent requests we get from folks like you that are searching for their first point of sale system. Take note of what’s most important to you and speak with your sales representative about whether their applications will meet your requirements.
POS Training and Support
The obvious feature to search for in a point of sale system is availability. You will probably do a demo of the software and decide whether you want the look, feel, and functionality. A demo is a terrific test drive, but have you wondered what happens when you actually get the box in your storefront? Preparing a system is easier said than done.
Ensure that your POS company offers hardware and software training. All of us know that technology may experience difficulties, which means that your company should be there for you if something fails. If your system is down during your business day, you might be missing out on valuable sales. Fortunately, ConnectPOS provides training and 24/7 support, so you will never be stranded to figure things out by yourself!
Business Reports with Your Point of Sale
What’s a very important part of operating a small business? Tracking your gains and reporting data, of course! Your point of sale system should have the performance to put out the information that is most important for you in an assortment of reports.
Our software lets users see sales by the hour to track when the business is the most active, track sales by the worker to reward people that are exceeding expectations and more. On-screen charts and graphs outline top-selling goods, which items are low in stock and have to be ordered, and other data in easily-digestible formats. You’ll appreciate utilizing a point of sale system which does all of your coverage for you!
Integrated Loyalty Programs
Loyalty programs are a excellent way to get to know your clients — that is much more important than ever for small companies. A reward system provides individuals with an incentive to come back to your shop more frequently.
Regrettably, not all point of sale software has this attribute, leaving business owners to make an extra investment if they would like to implement a rewards program. Our software has integrated loyalty program performance and lets you easily reward your regular clients. The program can be programmed to monitor points and reward discounts or free items however you want!
Getting to Know Customers with Your POS System
As a company owner, you understand how important it is to get to know your clients on a personal level. This is particularly valuable if you are running a smaller company that receives a whole lot of local traction. If this is true, your clients probably want to get to know you, too, because this adds to their purchasing experience.
Regardless of the situation, there are numerous unique techniques to contact your customers–and your point of sale system can play a major role in this endeavor!
Create Customer Profiles
A excellent feature that ConnectPOS’s point of sale systems provide is the creation of consumer profiles. During a transaction, your cashier has the choice to make a profile for the client they are engaging with, entering contact details like telephone number, email, or mailing address.
There are a few advantages of developing a customer profile. For one, your client has given you their contact info, which opens the door to talk outside the storefront — a clear way to get to know your client is to get in contact!
Secondly, after a profile exists for a client, you can monitor their purchase history and pull up previous orders. This can be a wonderful marketing tool, also, since you can personalize your communication with this client to meet their interests and mention their favorite products.
Manage Loyalty Programs
There are numerous loyalty and stage system software on the marketplace, but the benefit of ConnectPOS’s system is that this attribute is part of the bundle! Clients love feeling like they gain something extra in their purchase, even if it’s 1 gold star.
Track points with your POS system to reward clients once they reach a level of your choice. Ring up the order, pick the customer profile, and the system does all the loyalty program work by itself. Point programs provide incentives that will help keep your clients coming back for more!
ConnectPOS’s point of sale software lets you personalize your receipts, which provides opportunities to connect with your clients when they leave the shop. If you include a voucher which will discount their next purchase, even a small percentage off their transaction will leave a positive impression.
You may also try including a vanity URL on the bottom of your reception that produces a questionnaire or survey. Becoming transparent with clients and letting them discuss feedback is a quality way to connect and get to know them as customers. If they’re prepared to voice their concerns, be there to listen!